> For the complete documentation index, see [llms.txt](https://discortics.com/llms.txt). A consolidated single-file corpus is available at [llms-full.txt](https://discortics.com/llms-full.txt). Markdown versions of documentation and comparison pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://discortics.com/blogs/discortics-vs-ticket-tool.md). # Discortics vs Ticket Tool: The Better Free Support Alternative Someone opens a ticket, pings the support team, and waits. Everyone assumes someone else has it. Then the first reply is "how can I help?" because there's no context in the ticket either. Discortics includes intake questions, support hours and ratings for free. Here's how that compares with Ticket Tool's free and paid plans. **TL;DR** - **Ratings without paying:** 1–5 star staff ratings are free on Discortics; Ticket Tool wants $5/month for them. - **More room to route:** 5 panels with 5 options each, versus Ticket Tool's free 3 panels and 5 categories. - **No 3 AM dead channels:** free support hours pause new tickets when your team is offline. - **No ad on your panel:** no forced `Powered by ticket-tool.app` footer. Inactivity auto-close is Prime and Custom only. ## What you get before you pay anything **Ticket Tool** is one of Discord's best-known support bots, serving millions of communities, and its free plan covers basic panels and transcripts. But panel footer removal, 1–5 star satisfaction ratings and wait-based auto-close workflows live on its paid Community ($5/month) and Pro ($12/month) plans. | Feature | Ticket Tool (Free) | Discortics (Public — Free) | Discortics (Prime / Custom) | | :------------------------------------------------ | :----------------------------------------- | :--------------------------------- | :------------------------------------- | | **Ticket panels per server** | 3 panels | **5 panels** | **10 / 25 panels** | | **Categories / options** | 5 categories total | **5 options per panel (25 total)** | **10 / 25 per panel** | | **Pre-open intake questions** | Up to 5 questions | **Up to 5 modal questions** | **Up to 5 modal questions** | | **1–5 star staff CSAT ratings** | ❌ Paid ($5/mo Community) | **✅ Included free** | **✅ Included** | | **Support hours schedule** | ❌ Not included | **✅ Timezone schedule + block** | **✅ Schedule + outside-hours notice** | | **Panel branding** | Forced `Powered by ticket-tool.app` footer | **✅ Clean message layout** | **✅ Custom bot identity on Custom** | | **Claim, assign, move, rename & transcripts** | ✅ Included | **✅ Included** | **✅ Included** | | **Inactivity auto-close** | ❌ Paid flow wait nodes | — | **✅ Counts support hours only** | | **One-click interview tickets from Applications** | ❌ Separate bot needed | **✅ Native Applications link** | **✅ Included** | > **Sources checked** > Ticket Tool limits and pricing reflect the official [Ticket Tool Pricing page](https://ticket-tool.app/pricing) and [Server Plans documentation](https://ticket-tool.app/docs/billing/server-plans), checked November 11, 2026. ## Stop opening tickets nobody can answer With [Discortics Tickets](/features/tickets), set your team's active days, hours and timezone for free. Outside those hours, new tickets are paused. Prime and Custom can accept them with an automatic outside-hours notice instead. Existing tickets stay open either way. ## Ask the first questions up front Every option can ask up to 5 questions in a modal before the private channel even exists. Trade ID, the scammer's username, a screenshot link. Your mod opens the ticket and already has the case, not a greeting to answer. And you get room to route it properly: **5 panels with up to 5 options each**, so ban appeals, partnerships, bug reports and billing don't all pile into one "General Support" queue. Ticket Tool's free plan stops at 3 panels and 5 categories total. ## Make ownership visible Claims, assignments, moves, renames and transcripts are free on both bots, which is good. The difference is what happens after close. Discortics asks the member for a **1–5 star rating** and tracks per-staff averages, also free. You'll finally know which helper quietly carries the queue and which one closes tickets without a word. ## No ad on your panel On Ticket Tool's free tier, your panel carries a `"Powered by ticket-tool.app"` footer until you pay $5 a month. Discortics panels use the full embed and **Discord Components V2** builder for free: sections, thumbnails, link buttons, dropdowns, button rows. It looks like your server, not someone else's billboard. ## One bot for the whole staff desk Support never lives alone. Reviewing a staff application in [Applications](/features/applications)? Hit **Create ticket** on the submission card and you have a private interview channel with the applicant. Handling a rule report? Pull the member's history with `/cases` from [Moderation](/features/moderation) without switching bots. Need inactivity auto-close? That's Prime and Custom, and it only counts support hours, so a ticket opened Friday night doesn't die over the weekend. See [Premium & Custom plans](/premium), and ask about a switching discount if you pay for Ticket Tool today. ## Set up your support hours Set your support hours and an intake form with the [Tickets setup guide](/guides/tickets). Try opening a ticket yourself to check what a member sees. Competitor references were checked on November 11, 2026. Features and pricing can change.