[{"data":1,"prerenderedAt":417},["ShallowReactive",2],{"blogs-discortics-vs-ticket-tool":3},{"id":4,"title":5,"author":6,"body":7,"category":402,"createdAt":403,"description":404,"extension":405,"image":406,"imageAlt":407,"meta":408,"navigation":409,"order":410,"path":411,"readTime":412,"seo":413,"stem":414,"updatedAt":415,"__hash__":416},"blogs\u002Fblogs\u002Fdiscortics-vs-ticket-tool.md","Discortics vs Ticket Tool: The Better Free Support Alternative","Discortics Team",{"type":8,"value":9,"toc":391},"minimark",[10,14,17,23,56,61,67,270,291,295,303,307,310,317,321,328,332,343,347,368,376,380,388],[11,12,13],"p",{},"Someone opens a ticket, pings the support team, and waits. Everyone assumes someone else has it. Then the first reply is \"how can I help?\" because there's no context in the ticket either.",[11,15,16],{},"Discortics includes intake questions, support hours and ratings for free. Here's how that compares with Ticket Tool's free and paid plans.",[11,18,19],{},[20,21,22],"strong",{},"TL;DR",[24,25,26,33,39,45],"ul",{},[27,28,29,32],"li",{},[20,30,31],{},"Ratings without paying:"," 1–5 star staff ratings are free on Discortics; Ticket Tool wants $5\u002Fmonth for them.",[27,34,35,38],{},[20,36,37],{},"More room to route:"," 5 panels with 5 options each, versus Ticket Tool's free 3 panels and 5 categories.",[27,40,41,44],{},[20,42,43],{},"No 3 AM dead channels:"," free support hours pause new tickets when your team is offline.",[27,46,47,50,51,55],{},[20,48,49],{},"No ad on your panel:"," no forced ",[52,53,54],"code",{},"Powered by ticket-tool.app"," footer. Inactivity auto-close is Prime and Custom only.",[57,58,60],"h2",{"id":59},"what-you-get-before-you-pay-anything","What you get before you pay anything",[11,62,63,66],{},[20,64,65],{},"Ticket Tool"," is one of Discord's best-known support bots, serving millions of communities, and its free plan covers basic panels and transcripts. But panel footer removal, 1–5 star satisfaction ratings and wait-based auto-close workflows live on its paid Community ($5\u002Fmonth) and Pro ($12\u002Fmonth) plans.",[68,69,70,90],"table",{},[71,72,73],"thead",{},[74,75,76,81,84,87],"tr",{},[77,78,80],"th",{"align":79},"left","Feature",[77,82,83],{"align":79},"Ticket Tool (Free)",[77,85,86],{"align":79},"Discortics (Public — Free)",[77,88,89],{"align":79},"Discortics (Prime \u002F Custom)",[91,92,93,114,134,153,173,193,216,233,251],"tbody",{},[74,94,95,101,104,109],{},[96,97,98],"td",{"align":79},[20,99,100],{},"Ticket panels per server",[96,102,103],{"align":79},"3 panels",[96,105,106],{"align":79},[20,107,108],{},"5 panels",[96,110,111],{"align":79},[20,112,113],{},"10 \u002F 25 panels",[74,115,116,121,124,129],{},[96,117,118],{"align":79},[20,119,120],{},"Categories \u002F options",[96,122,123],{"align":79},"5 categories total",[96,125,126],{"align":79},[20,127,128],{},"5 options per panel (25 total)",[96,130,131],{"align":79},[20,132,133],{},"10 \u002F 25 per panel",[74,135,136,141,144,149],{},[96,137,138],{"align":79},[20,139,140],{},"Pre-open intake questions",[96,142,143],{"align":79},"Up to 5 questions",[96,145,146],{"align":79},[20,147,148],{},"Up to 5 modal questions",[96,150,151],{"align":79},[20,152,148],{},[74,154,155,160,163,168],{},[96,156,157],{"align":79},[20,158,159],{},"1–5 star staff CSAT ratings",[96,161,162],{"align":79},"❌ Paid ($5\u002Fmo Community)",[96,164,165],{"align":79},[20,166,167],{},"✅ Included free",[96,169,170],{"align":79},[20,171,172],{},"✅ Included",[74,174,175,180,183,188],{},[96,176,177],{"align":79},[20,178,179],{},"Support hours schedule",[96,181,182],{"align":79},"❌ Not included",[96,184,185],{"align":79},[20,186,187],{},"✅ Timezone schedule + block",[96,189,190],{"align":79},[20,191,192],{},"✅ Schedule + outside-hours notice",[74,194,195,200,206,211],{},[96,196,197],{"align":79},[20,198,199],{},"Panel branding",[96,201,202,203,205],{"align":79},"Forced ",[52,204,54],{}," footer",[96,207,208],{"align":79},[20,209,210],{},"✅ Clean message layout",[96,212,213],{"align":79},[20,214,215],{},"✅ Custom bot identity on Custom",[74,217,218,223,225,229],{},[96,219,220],{"align":79},[20,221,222],{},"Claim, assign, move, rename & transcripts",[96,224,172],{"align":79},[96,226,227],{"align":79},[20,228,172],{},[96,230,231],{"align":79},[20,232,172],{},[74,234,235,240,243,246],{},[96,236,237],{"align":79},[20,238,239],{},"Inactivity auto-close",[96,241,242],{"align":79},"❌ Paid flow wait nodes",[96,244,245],{"align":79},"—",[96,247,248],{"align":79},[20,249,250],{},"✅ Counts support hours only",[74,252,253,258,261,266],{},[96,254,255],{"align":79},[20,256,257],{},"One-click interview tickets from Applications",[96,259,260],{"align":79},"❌ Separate bot needed",[96,262,263],{"align":79},[20,264,265],{},"✅ Native Applications link",[96,267,268],{"align":79},[20,269,172],{},[271,272,274],"v3-common-info-box",{"title":273},"Sources checked",[11,275,276,277,284,285,290],{},"Ticket Tool limits and pricing reflect the official ",[278,279,283],"a",{"href":280,"rel":281},"https:\u002F\u002Fticket-tool.app\u002Fpricing",[282],"nofollow","Ticket Tool Pricing page"," and ",[278,286,289],{"href":287,"rel":288},"https:\u002F\u002Fticket-tool.app\u002Fdocs\u002Fbilling\u002Fserver-plans",[282],"Server Plans documentation",", checked November 11, 2026.",[57,292,294],{"id":293},"stop-opening-tickets-nobody-can-answer","Stop opening tickets nobody can answer",[11,296,297,298,302],{},"With ",[278,299,301],{"href":300},"\u002Ffeatures\u002Ftickets","Discortics Tickets",", set your team's active days, hours and timezone for free. Outside those hours, new tickets are paused. Prime and Custom can accept them with an automatic outside-hours notice instead. Existing tickets stay open either way.",[57,304,306],{"id":305},"ask-the-first-questions-up-front","Ask the first questions up front",[11,308,309],{},"Every option can ask up to 5 questions in a modal before the private channel even exists. Trade ID, the scammer's username, a screenshot link. Your mod opens the ticket and already has the case, not a greeting to answer.",[11,311,312,313,316],{},"And you get room to route it properly: ",[20,314,315],{},"5 panels with up to 5 options each",", so ban appeals, partnerships, bug reports and billing don't all pile into one \"General Support\" queue. Ticket Tool's free plan stops at 3 panels and 5 categories total.",[57,318,320],{"id":319},"make-ownership-visible","Make ownership visible",[11,322,323,324,327],{},"Claims, assignments, moves, renames and transcripts are free on both bots, which is good. The difference is what happens after close. Discortics asks the member for a ",[20,325,326],{},"1–5 star rating"," and tracks per-staff averages, also free. You'll finally know which helper quietly carries the queue and which one closes tickets without a word.",[57,329,331],{"id":330},"no-ad-on-your-panel","No ad on your panel",[11,333,334,335,338,339,342],{},"On Ticket Tool's free tier, your panel carries a ",[52,336,337],{},"\"Powered by ticket-tool.app\""," footer until you pay $5 a month. Discortics panels use the full embed and ",[20,340,341],{},"Discord Components V2"," builder for free: sections, thumbnails, link buttons, dropdowns, button rows. It looks like your server, not someone else's billboard.",[57,344,346],{"id":345},"one-bot-for-the-whole-staff-desk","One bot for the whole staff desk",[11,348,349,350,354,355,358,359,362,363,367],{},"Support never lives alone. Reviewing a staff application in ",[278,351,353],{"href":352},"\u002Ffeatures\u002Fapplications","Applications","? Hit ",[20,356,357],{},"Create ticket"," on the submission card and you have a private interview channel with the applicant. Handling a rule report? Pull the member's history with ",[52,360,361],{},"\u002Fcases"," from ",[278,364,366],{"href":365},"\u002Ffeatures\u002Fmoderation","Moderation"," without switching bots.",[11,369,370,371,375],{},"Need inactivity auto-close? That's Prime and Custom, and it only counts support hours, so a ticket opened Friday night doesn't die over the weekend. See ",[278,372,374],{"href":373},"\u002Fpremium","Premium & Custom plans",", and ask about a switching discount if you pay for Ticket Tool today.",[57,377,379],{"id":378},"set-up-your-support-hours","Set up your support hours",[11,381,382,383,387],{},"Set your support hours and an intake form with the ",[278,384,386],{"href":385},"\u002Fguides\u002Ftickets","Tickets setup guide",". Try opening a ticket yourself to check what a member sees.",[11,389,390],{},"Competitor references were checked on November 11, 2026. Features and pricing can change.",{"title":392,"searchDepth":393,"depth":393,"links":394},"",2,[395,396,397,398,399,400,401],{"id":59,"depth":393,"text":60},{"id":293,"depth":393,"text":294},{"id":305,"depth":393,"text":306},{"id":319,"depth":393,"text":320},{"id":330,"depth":393,"text":331},{"id":345,"depth":393,"text":346},{"id":378,"depth":393,"text":379},"Guides","2026-11-11","Tickets need context and someone to answer them. Compare free intake questions, ratings and support hours on Discortics with Ticket Tool plans.","md","\u002Fimg\u002Fblogs\u002Fdiscortics-vs-ticket-tool.webp","Discortics vs Ticket Tool — Comparison \u002F Ticket Tool",{},true,23,"\u002Fblogs\u002Fdiscortics-vs-ticket-tool","4 min read",{"title":5,"description":404},"blogs\u002Fdiscortics-vs-ticket-tool","2026-11-12","iteWzz9AGecIzHAJTCKMd8Zmgaiv9LR87AUiTD0_St4",1794602677347]