[{"data":1,"prerenderedAt":456},["ShallowReactive",2],{"guide-ticket-management":3},{"id":4,"title":5,"author":6,"body":7,"category":442,"createdAt":443,"description":444,"disabled":445,"extension":446,"image":443,"imageAlt":443,"meta":447,"navigation":448,"order":449,"path":450,"readTime":451,"seo":452,"stem":453,"updatedAt":454,"__hash__":455},"guides\u002Fguides\u002Fticket-management.md","Managing Tickets","Discortics Team",{"type":8,"value":9,"toc":422},"minimark",[10,20,25,41,53,57,61,71,75,102,105,109,123,126,130,144,147,151,161,180,184,195,199,207,210,213,216,220,226,239,243,381,388,392,397,404,408,415,419],[11,12,13,14,19],"p",{},"This page covers what members and staff do after a ",[15,16,18],"a",{"href":17},"\u002Fguides\u002Fticket-panels","ticket panel"," is live.",[21,22,24],"h2",{"id":23},"open-a-ticket","Open a ticket",[26,27,28,32,35,38],"ol",{},[29,30,31],"li",{},"Select a button or dropdown option on the public panel.",[29,33,34],{},"Wait for Discortics to create the private channel.",[29,36,37],{},"Open the channel link in the confirmation.",[29,39,40],{},"Read the welcome message and provide the requested information.",[11,42,43,44,48,49,52],{},"Discortics pins a ticket information message with ",[45,46,47],"strong",{},"Claim"," and ",[45,50,51],{},"Close"," controls. If simultaneous tickets are disabled, close the existing ticket from that option before opening another one.",[54,55],"guide-screenshot",{"label":56},"A newly opened ticket with its pinned controls",[21,58,60],{"id":59},"who-can-manage-a-ticket","Who can manage a ticket",[11,62,63,64,67,68,70],{},"Manager-role members can use the pinned ticket buttons without ",[45,65,66],{},"Manage Channels",". Slash commands require ",[45,69,66],{},". The assignee, server owner, and administrators can also manage tickets.",[21,72,74],{"id":73},"claim-or-assign-staff","Claim or assign staff",[76,77,78,89,96],"ul",{},[29,79,80,81,83,84,88],{},"Select ",[45,82,47],{}," or run ",[85,86,87],"code",{},"\u002Fticket claim"," to assign the ticket to yourself.",[29,90,91,92,95],{},"Run ",[85,93,94],{},"\u002Fticket assign user:@member"," to assign another staff member.",[29,97,91,98,101],{},[85,99,100],{},"\u002Fticket unclaim"," to remove the assignment.",[11,103,104],{},"A ticket has one assignee. Reassigning it replaces the previous assignee.",[21,106,108],{"id":107},"add-or-remove-a-member","Add or remove a member",[76,110,111,117],{},[29,112,113,116],{},[85,114,115],{},"\u002Fticket add user:@member"," gives a member access to the open ticket.",[29,118,119,122],{},[85,120,121],{},"\u002Fticket remove user:@member"," removes that member's channel access.",[11,124,125],{},"You cannot remove the current assignee. Unclaim or reassign the ticket first.",[21,127,129],{"id":128},"rename-or-move-a-ticket","Rename or move a ticket",[76,131,132,138],{},[29,133,134,137],{},[85,135,136],{},"\u002Fticket rename name:new-name"," changes the current channel name.",[29,139,140,143],{},[85,141,142],{},"\u002Fticket move category:Support"," moves the channel to another Discord category.",[11,145,146],{},"Channel names are limited to 100 characters.",[21,148,150],{"id":149},"close-a-ticket","Close a ticket",[11,152,153,154,156,157,160],{},"The creator can select ",[45,155,51],{}," on their own ticket. Staff can use the same button or run ",[85,158,159],{},"\u002Fticket close",".",[11,162,163,164,167,168,171,172,175,176,179],{},"Closing a ticket adds ",[85,165,166],{},"closed-"," to the channel name, removes creator access, keeps manager access, and shows ",[45,169,170],{},"Open",", ",[45,173,174],{},"Transcript",", and ",[45,177,178],{},"Delete"," controls. It does not delete the channel or its messages.",[21,181,183],{"id":182},"reopen-a-ticket","Reopen a ticket",[11,185,80,186,83,188,191,192,194],{},[45,187,170],{},[85,189,190],{},"\u002Fticket open",". Discortics removes the ",[85,193,166],{}," prefix and restores access based on the option's claim settings.",[21,196,198],{"id":197},"create-a-transcript","Create a transcript",[11,200,80,201,83,203,206],{},[45,202,174],{},[85,204,205],{},"\u002Fticket transcript"," in the ticket channel.",[11,208,209],{},"The text transcript contains the latest 100 messages. When those messages contain downloadable attachments, Discortics also creates a ZIP file unless it would exceed 8 MiB. Files are posted in the ticket and copied to the option log channel when one is configured.",[11,211,212],{},"Create and download the transcript before deleting the ticket.",[54,214],{"label":215},"The generated transcript files in a closed ticket",[21,217,219],{"id":218},"delete-a-ticket","Delete a ticket",[11,221,222,223,225],{},"Close the ticket, select ",[45,224,178],{},", and confirm. Discortics deletes the channel after five seconds.",[227,228,229],"blockquote",{},[11,230,231,234,235,238],{},[45,232,233],{},"Warning:"," Deleting the channel permanently removes its messages. There is no ",[85,236,237],{},"\u002Fticket delete"," slash command.",[21,240,242],{"id":241},"command-reference","Command reference",[244,245,246,262],"table",{},[247,248,249],"thead",{},[250,251,252,256,259],"tr",{},[253,254,255],"th",{},"Command",[253,257,258],{},"Purpose",[253,260,261],{},"Required permission",[263,264,265,278,290,302,314,325,336,348,359,370],"tbody",{},[250,266,267,273,276],{},[268,269,270],"td",{},[85,271,272],{},"\u002Fticket add user:",[268,274,275],{},"Add a user to an open ticket",[268,277,66],{},[250,279,280,285,288],{},[268,281,282],{},[85,283,284],{},"\u002Fticket remove user:",[268,286,287],{},"Remove a user from an open ticket",[268,289,66],{},[250,291,292,297,300],{},[268,293,294],{},[85,295,296],{},"\u002Fticket rename name:",[268,298,299],{},"Rename an open ticket",[268,301,66],{},[250,303,304,309,312],{},[268,305,306],{},[85,307,308],{},"\u002Fticket move category:",[268,310,311],{},"Move an open ticket to another category",[268,313,66],{},[250,315,316,320,323],{},[268,317,318],{},[85,319,87],{},[268,321,322],{},"Assign the open ticket to yourself",[268,324,66],{},[250,326,327,331,334],{},[268,328,329],{},[85,330,100],{},[268,332,333],{},"Remove the current assignment",[268,335,66],{},[250,337,338,343,346],{},[268,339,340],{},[85,341,342],{},"\u002Fticket assign user:",[268,344,345],{},"Assign the open ticket to another user",[268,347,66],{},[250,349,350,354,357],{},[268,351,352],{},[85,353,159],{},[268,355,356],{},"Close the current ticket",[268,358,66],{},[250,360,361,365,368],{},[268,362,363],{},[85,364,190],{},[268,366,367],{},"Reopen the current ticket",[268,369,66],{},[250,371,372,376,379],{},[268,373,374],{},[85,375,205],{},[268,377,378],{},"Export recent messages and attachments",[268,380,66],{},[11,382,383,384,387],{},"Options ending in ",[85,385,386],{},":"," are slash-command fields.",[21,389,391],{"id":390},"troubleshooting","Troubleshooting",[393,394,396],"h3",{"id":395},"the-creator-cannot-see-a-new-ticket","The creator cannot see a new ticket",[11,398,399,400,403],{},"The option probably has ",[45,401,402],{},"Require Claim Before Entry"," enabled. A manager must claim or assign the ticket first.",[393,405,407],{"id":406},"other-staff-lost-access-after-a-claim","Other staff lost access after a claim",[11,409,410,411,414],{},"The option has ",[45,412,413],{},"Isolate on Claim"," enabled. Unclaim the ticket to restore manager roles, or assign it to the staff member who should handle it.",[393,416,418],{"id":417},"the-attachment-zip-is-missing","The attachment ZIP is missing",[11,420,421],{},"The latest 100 messages may not contain attachments, an attachment may no longer be downloadable, or the completed ZIP may exceed 8 MiB. The text transcript is still created.",{"title":423,"searchDepth":424,"depth":424,"links":425},"",2,[426,427,428,429,430,431,432,433,434,435,436],{"id":23,"depth":424,"text":24},{"id":59,"depth":424,"text":60},{"id":73,"depth":424,"text":74},{"id":107,"depth":424,"text":108},{"id":128,"depth":424,"text":129},{"id":149,"depth":424,"text":150},{"id":182,"depth":424,"text":183},{"id":197,"depth":424,"text":198},{"id":218,"depth":424,"text":219},{"id":241,"depth":424,"text":242},{"id":390,"depth":424,"text":391,"children":437},[438,440,441],{"id":395,"depth":439,"text":396},3,{"id":406,"depth":439,"text":407},{"id":417,"depth":439,"text":418},"Main Features",null,"Open, claim, assign, close, reopen, transcribe, and safely delete ticket channels.",false,"md",{},true,8.3,"\u002Fguides\u002Fticket-management","7 min read",{"title":5,"description":444},"guides\u002Fticket-management","2026-09-01","tytn8G4R71WDVBHfafq7SmbJcvUXGgYhSRR4w34HUj8",1788304625938]