[{"data":1,"prerenderedAt":312},["ShallowReactive",2],{"guide-ticket-options":3},{"id":4,"title":5,"author":6,"body":7,"category":298,"createdAt":299,"description":300,"disabled":301,"extension":302,"image":299,"imageAlt":299,"meta":303,"navigation":304,"order":305,"path":306,"readTime":307,"seo":308,"stem":309,"updatedAt":310,"__hash__":311},"guides\u002Fguides\u002Fticket-options.md","Ticket Options","Discortics Team",{"type":8,"value":9,"toc":283},"minimark",[10,19,34,39,102,106,112,118,124,130,136,154,164,168,174,183,189,198,202,205,209,213,218,221,225,228,232,235,238,242,256,259,263,266],[11,12,13,14,18],"p",{},"A ",[15,16,17],"strong",{},"ticket option"," is one choice on a panel. Each option can create tickets for a different team with its own category, staff roles, welcome message, and access rules.",[11,20,21,22,25,26,29,30,33],{},"For example, a Support panel can contain ",[15,23,24],{},"General Support",", ",[15,27,28],{},"Billing",", and ",[15,31,32],{},"Report a User"," without sharing the same staff or channel settings.",[35,36,38],"h2",{"id":37},"open-an-option","Open an option",[40,41,42,75],"guide-setup-tabs",{},[43,44,46],"template",{"v-slot:dashboard":45},"",[47,48,53],"guide-setup",{":open":49,"description":50,"screenshot":51,"title":52},"true","Edit options inside their parent panel.","The General Support option editor","Open an option from the Dashboard",[54,55,56,64,67,72],"ol",{},[57,58,59,60,63],"li",{},"Open ",[15,61,62],{},"Dashboard → Tickets",".",[57,65,66],{},"Select the parent panel.",[57,68,59,69,63],{},[15,70,71],{},"Ticket options",[57,73,74],{},"Select an existing option or add a new one.",[43,76,77],{"v-slot:commands":45},[47,78,82],{":open":49,"description":79,"screenshot":80,"title":81},"Options are edited inside the selected panel.","The General Support option blocks in Discord","Open an option with \u002Fticket settings",[54,83,84,91,93,99],{},[57,85,86,87,63],{},"Run ",[88,89,90],"code",{},"\u002Fticket settings",[57,92,66],{},[57,94,95,96,63],{},"Select ",[15,97,98],{},"Options",[57,100,101],{},"Choose an existing option or create a new one.",[35,103,105],{"id":104},"name-and-channels","Name and channels",[11,107,108,111],{},[15,109,110],{},"Label"," is the name members see on the button or select menu. It is required and supports up to 80 characters.",[11,113,114,117],{},[15,115,116],{},"Description"," appears below the label in select-menu mode. It is optional and supports up to 100 characters.",[11,119,120,123],{},[15,121,122],{},"Ticket Category"," is the Discord category where new ticket channels are created. Leave it empty to create channels without a category.",[11,125,126,129],{},[15,127,128],{},"Log Channel"," receives records for ticket creation, staff actions, closing, reopening, transcripts, and deletion. Transcript files are copied there when configured.",[11,131,132,135],{},[15,133,134],{},"Naming Scheme"," controls new channel names and supports:",[137,138,139,148],"ul",{},[57,140,141,144,145,63],{},[88,142,143],{},"{{count}}"," for a four-digit option counter such as ",[88,146,147],{},"0001",[57,149,150,153],{},[88,151,152],{},"{{username}}"," for the ticket creator's Discord username.",[11,155,156,157,160,161,63],{},"For example, ",[88,158,159],{},"support-{{username}}-{{count}}"," can create ",[88,162,163],{},"support-alex-0001",[35,165,167],{"id":166},"staff-and-member-access","Staff and member access",[11,169,170,173],{},[15,171,172],{},"Ping Roles"," are mentioned when a ticket opens. Use them only for the team expected to respond.",[11,175,176,179,180,63],{},[15,177,178],{},"Manager Roles"," can see the ticket and use its Claim, Close, Open, Transcript, and Delete buttons. Slash commands still require ",[15,181,182],{},"Manage Channels",[11,184,185,188],{},[15,186,187],{},"Additional Users"," always receive access to new tickets from this option.",[11,190,191,192,197],{},"Check the ",[193,194,196],"a",{"href":195},"\u002Fguides\u002Ftickets#ticket-limits","Tickets overview limits"," before adding large role or user lists.",[35,199,201],{"id":200},"welcome-message","Welcome message",[11,203,204],{},"Set a clear title and description for the message posted inside every new ticket. Tell the member what information to provide and what response time to expect.",[206,207],"guide-screenshot",{"label":208},"A ticket welcome message with clear instructions",[35,210,212],{"id":211},"claim-and-ticket-limits","Claim and ticket limits",[214,215,217],"h3",{"id":216},"allow-simultaneous-tickets","Allow simultaneous tickets",[11,219,220],{},"When disabled, a member can have one open ticket from this exact option. When enabled, the member can have two. Other options are counted separately.",[214,222,224],{"id":223},"require-claim-before-entry","Require claim before entry",[11,226,227],{},"The new ticket stays hidden from its creator until a manager claims or assigns it. Unclaiming removes the creator's access again.",[214,229,231],{"id":230},"isolate-on-claim","Isolate on claim",[11,233,234],{},"After a claim or assignment, Discortics removes the configured manager roles from the channel. The assignee and individually added users keep access. Unclaiming restores manager-role access.",[11,236,237],{},"Use this only when one staff member should handle a ticket privately. Leave it off when the whole support team should continue seeing claimed tickets.",[35,239,241],{"id":240},"option-emoji","Option emoji",[11,243,95,244,247,248,251,252,255],{},[15,245,246],{},"Emoji",", then provide a Unicode emoji or custom emoji. Enter ",[88,249,250],{},"clear"," to remove it or ",[88,253,254],{},"cancel"," to keep the current value.",[11,257,258],{},"The emoji appears beside the option label on the public panel.",[35,260,262],{"id":261},"save-and-test","Save and test",[11,264,265],{},"Enable the option, save its parent panel, and update the deployed message. Open a test ticket from that exact option and confirm:",[54,267,268,271,274,277,280],{},[57,269,270],{},"The channel is in the correct category.",[57,272,273],{},"The intended member and staff can see it.",[57,275,276],{},"The welcome message is clear.",[57,278,279],{},"The Claim and Close buttons work.",[57,281,282],{},"The log channel receives the creation record.",{"title":45,"searchDepth":284,"depth":284,"links":285},2,[286,287,288,289,290,296,297],{"id":37,"depth":284,"text":38},{"id":104,"depth":284,"text":105},{"id":166,"depth":284,"text":167},{"id":200,"depth":284,"text":201},{"id":211,"depth":284,"text":212,"children":291},[292,294,295],{"id":216,"depth":293,"text":217},3,{"id":223,"depth":293,"text":224},{"id":230,"depth":293,"text":231},{"id":240,"depth":284,"text":241},{"id":261,"depth":284,"text":262},"Main Features",null,"Give each ticket type its own category, staff access, channel name, message, and claim rules.",false,"md",{},true,8.2,"\u002Fguides\u002Fticket-options","6 min read",{"title":5,"description":300},"guides\u002Fticket-options","2026-09-01","-eAXYnXjrmAQPmhkB4hyBzkP2bEsnpwPEkQGvAFcTjc",1788304626159]