[{"data":1,"prerenderedAt":308},["ShallowReactive",2],{"guide-ticket-panels":3},{"id":4,"title":5,"author":6,"body":7,"category":294,"createdAt":295,"description":296,"disabled":297,"extension":298,"image":295,"imageAlt":295,"meta":299,"navigation":300,"order":301,"path":302,"readTime":303,"seo":304,"stem":305,"updatedAt":306,"__hash__":307},"guides\u002Fguides\u002Fticket-panels.md","Ticket Panels","Discortics Team",{"type":8,"value":9,"toc":273},"minimark",[10,19,28,33,95,99,104,107,110,114,117,121,136,139,143,146,173,176,186,190,193,201,205,209,215,219,223,233,240,244,248,251,255,258,262],[11,12,13,14,18],"p",{},"A ",[15,16,17],"strong",{},"ticket panel"," is the public message members use to open a ticket. One panel can show several options, such as General Support, Billing, and Report a User.",[11,20,21,22,27],{},"Create your first panel from the ",[23,24,26],"a",{"href":25},"\u002Fguides\u002Ftickets","Tickets overview"," before changing the settings below.",[29,30,32],"h2",{"id":31},"open-a-panel-for-editing","Open a panel for editing",[34,35,36,67],"guide-setup-tabs",{},[37,38,40],"template",{"v-slot:dashboard":39},"",[41,42,47],"guide-setup",{":open":43,"description":44,"screenshot":45,"title":46},"true","Use the panel list to see saved and deployed panels.","The Tickets panel list with deployment status","Open a panel from the Dashboard",[48,49,50,58,61,64],"ol",{},[51,52,53,54,57],"li",{},"Open ",[15,55,56],{},"Dashboard → Tickets",".",[51,59,60],{},"Select the panel name.",[51,62,63],{},"Make the required changes.",[51,65,66],{},"Save before sending or updating the public message.",[37,68,69],{"v-slot:commands":39},[41,70,74],{":open":43,"description":71,"screenshot":72,"title":73},"Select a saved panel from the Discord menu.","The ticket panel editor in Discord","Open a panel with \u002Fticket settings",[48,75,76,83,86,88],{},[51,77,78,79,57],{},"Run ",[80,81,82],"code",{},"\u002Fticket settings",[51,84,85],{},"Select an existing panel.",[51,87,63],{},[51,89,90,91,94],{},"Select ",[15,92,93],{},"Edit"," to update an already deployed message.",[29,96,98],{"id":97},"panel-settings","Panel settings",[100,101,103],"h3",{"id":102},"status","Status",[11,105,106],{},"An enabled panel can be sent and used by members. Disabling it keeps the configuration but stops its options from creating new tickets.",[11,108,109],{},"Disabling a panel does not close existing ticket channels.",[100,111,113],{"id":112},"channel","Channel",[11,115,116],{},"Choose the public text channel where Discortics should post the panel. Changing the channel affects the next deployment and does not move the old message.",[100,118,120],{"id":119},"display-mode","Display mode",[122,123,124,130],"ul",{},[51,125,126,129],{},[15,127,128],{},"Buttons"," shows each enabled option as a button. Discord places up to five buttons on a row.",[51,131,132,135],{},[15,133,134],{},"Select Menu"," shows every enabled option in one dropdown.",[11,137,138],{},"Use buttons for a small number of short labels. Use a select menu when options need descriptions or the panel contains many choices.",[100,140,142],{"id":141},"message-builder","Message builder",[11,144,145],{},"The Dashboard includes a Components V2 message builder inside every ticket panel. Add text, sections, images, and interactive actions, then connect each ticket action to the option it should open.",[41,147,151],{":open":43,"description":148,"screenshot":149,"title":150},"The preview updates while you edit the message.","The Ticket panel message builder with an option action","Build the ticket panel message",[48,152,153,158,161,164,167,170],{},[51,154,53,155,157],{},[15,156,56],{}," and select the panel.",[51,159,160],{},"Add the message blocks members should see.",[51,162,163],{},"Add a ticket button or select action.",[51,165,166],{},"Connect each action to a saved ticket option.",[51,168,169],{},"Choose which users, roles, or everyone the message may mention.",[51,171,172],{},"Fix any limit or missing-target warnings before saving.",[11,174,175],{},"The Dashboard builder supports up to 40 Discord components and 4,000 displayed text characters.",[11,177,178,179,181,182,185],{},"When editing through ",[80,180,82],{},", select one of the server's saved embeds or create the default ",[15,183,184],{},"Open a Ticket"," message. Discortics stores a copy with the panel. If that saved embed is later deleted, the panel keeps its last saved copy.",[100,187,189],{"id":188},"options","Options",[11,191,192],{},"Each option creates a different ticket type. Only enabled options appear on the public panel. A panel needs at least one enabled option before it can be sent, and its final option cannot be deleted.",[11,194,195,196,200],{},"Read ",[23,197,199],{"href":198},"\u002Fguides\u002Fticket-options","Ticket Options"," for staff roles, categories, messages, and member access.",[29,202,204],{"id":203},"send-or-update-the-panel","Send or update the panel",[100,206,208],{"id":207},"first-deployment","First deployment",[11,210,211,212,57],{},"Choose the panel channel, display mode, message, and at least one enabled option. Then select ",[15,213,214],{},"Send",[216,217],"guide-screenshot",{"label":218},"The public ticket panel after its first deployment",[100,220,222],{"id":221},"update-a-deployed-panel","Update a deployed panel",[11,224,225,226,229,230,232],{},"Save your changes, then select ",[15,227,228],{},"Edit deployed message"," on the Dashboard or ",[15,231,93],{}," in the Discord panel. This updates the existing public message instead of posting another one.",[11,234,235,236,239],{},"Use ",[15,237,238],{},"Refresh status"," on the Dashboard when the deployment state looks outdated.",[29,241,243],{"id":242},"troubleshooting","Troubleshooting",[100,245,247],{"id":246},"an-option-no-longer-works","An option no longer works",[11,249,250],{},"The panel message may be older than its saved configuration. Enable the panel and option, then update the deployed message.",[100,252,254],{"id":253},"the-panel-message-was-deleted","The panel message was deleted",[11,256,257],{},"Open the saved panel and send it again. Existing ticket channels are not affected.",[100,259,261],{"id":260},"the-changed-panel-does-not-appear-in-discord","The changed panel does not appear in Discord",[11,263,264,265,229,267,269,270,272],{},"Save the panel, then select ",[15,266,228],{},[15,268,93],{}," in ",[80,271,82],{},". Saving the configuration alone does not update the message already posted in Discord.",{"title":39,"searchDepth":274,"depth":274,"links":275},2,[276,277,285,289],{"id":31,"depth":274,"text":32},{"id":97,"depth":274,"text":98,"children":278},[279,281,282,283,284],{"id":102,"depth":280,"text":103},3,{"id":112,"depth":280,"text":113},{"id":119,"depth":280,"text":120},{"id":141,"depth":280,"text":142},{"id":188,"depth":280,"text":189},{"id":203,"depth":274,"text":204,"children":286},[287,288],{"id":207,"depth":280,"text":208},{"id":221,"depth":280,"text":222},{"id":242,"depth":274,"text":243,"children":290},[291,292,293],{"id":246,"depth":280,"text":247},{"id":253,"depth":280,"text":254},{"id":260,"depth":280,"text":261},"Main Features",null,"Configure the public ticket message, display mode, deployment channel, and saved options.",false,"md",{},true,8.1,"\u002Fguides\u002Fticket-panels","5 min read",{"title":5,"description":296},"guides\u002Fticket-panels","2026-09-01","EIB-UTlH3MsU2TcYlswtnA5n25s92ak5xIrzGaYwfeE",1788304626086]