> For the complete documentation index, see [llms.txt](https://discortics.com/llms.txt). A consolidated single-file corpus is available at [llms-full.txt](https://discortics.com/llms-full.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://discortics.com/guides/tickets.md).

# Tickets

A member picks an option on a public panel, and Discortics opens a private channel with the right staff.

## Before you begin

- You need **Administrator** to configure panels.
- Create a public channel for the panel and a private category for tickets.
- Discortics needs **View Channel**, **Send Messages**, **Embed Links**, and **Manage Channels**.
- Keep the Discortics role high enough to manage the ticket category and its channels.

## Create your first panel

Start with one **General Support** option. Add more after it works.

### Dashboard Setup

1. Open **Dashboard → Tickets**.
2. Select **Create panel**.
3. Name it `Support` and choose the public channel.
4. Build the message and add a ticket action for **General Support**.
5. Open the **General Support** option.
6. Select the private category and your support role.
7. Save the panel.
8. Select **Send** and open a test ticket.

### Discord Command Setup

1. Run `/ticket settings`.
2. Select **Create New Panel**.
3. Choose the public channel and display mode.
4. Select **Embed** and use the default message.
5. Open **Options** and choose **General Support**.
6. Select the private category and your support role.
7. Enable the option and panel.
8. Select **Send** and open a test ticket.

## Ticket limits

| Resource                    | Public | Prime | Custom |
| --------------------------- | -----: | ----: | -----: |
| Panels per server           |      5 |    10 |     25 |
| Options per panel           |      5 |    10 |     25 |
| Ping roles per option       |      3 |     7 |     15 |
| Manager roles per option    |      3 |     7 |     15 |
| Auto-added users per option |      3 |     7 |     15 |

A member can have one open ticket per option, or two if **Allow Simultaneous Tickets** is on.

## Next steps

- [Panels](/guides/ticket-panels): the public message, channel, and display mode.
- [Options](/guides/ticket-options): categories, staff access, welcome messages, and claim rules.
- [Managing tickets](/guides/ticket-management): claiming, closing, transcripts, and commands.

## Troubleshooting

**The panel won't send.** Check that the panel is enabled, has a channel, and has at least one enabled option. On the Dashboard, add a message block, connect every ticket action to an option, and save first.

**A member can't open another ticket.** They've reached the limit for that option. Close their current ticket, or turn on **Allow Simultaneous Tickets**.

**I want to stop new tickets.** Disable the panel. If you delete a panel, its existing tickets stay, but their actions may stop working.

Prefer one-line commands? See [Direct Commands](/guides/command-arguments).