Refund Policy

Last updated: July 19, 2026

Thank you for supporting Discortics™. This Refund Policy applies to purchases of Discortics paid plans, subscriptions, credits, premium features, custom bot services, and other digital services (the "Paid Services").

This Policy is part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.

1. Digital Service Purchases

Discortics provides digital services that may be delivered, activated, provisioned, or made available shortly after purchase. Because these services are digital and may involve immediate access, usage, capacity allocation, custom configuration, or third-party processing costs, refunds are limited as described below.

Nothing in this Policy limits non-waivable consumer rights that apply in your jurisdiction.

2. Refund Window

You may request a refund within 7 days of purchase only if the Paid Service has not been materially used, consumed, activated for meaningful benefit, customized, abused, transferred, or renewed after cancellation should have been made.

Examples that may be eligible, subject to review:

Accidental duplicate purchases.
A mistaken purchase reported promptly before meaningful use.
A paid feature that we cannot provision after reasonable support attempts.
A billing error caused by Discortics or our payment provider.

Approved refunds are generally submitted to the payment provider within 2 business days after approval. Your bank, card issuer, wallet, or payment provider may take additional time to post the funds.

3. Non-Refundable Purchases

Unless required by law or expressly approved by Discortics, refunds are not available for:

Requests made more than 7 days after purchase.
Subscription periods that have already renewed because cancellation was not completed before renewal.
Paid Services that were materially used, consumed, activated, or delivered.
Credits, consumables, boosts, add-ons, or usage-based products after they are used or allocated.
Custom bot setup, custom configuration, custom development, migration work, priority support, or personalized services after work begins.
Discounted, promotional, bundled, trial-converted, gifted, transferred, or special-price purchases.
Purchases made outside official Discortics checkout or billing systems.
Accounts, servers, or purchases suspended or terminated for abuse, fraud, chargebacks, payment disputes, policy violations, Discord rule violations, or Terms of Service violations.
Downtime, maintenance, Discord outages, Discord API changes, temporary feature limits, or third-party issues unless we expressly offer a credit or refund.

4. Subscriptions and Cancellations

Cancelling a subscription stops future renewals. Cancellation does not automatically refund the current billing period or prior charges.

You are responsible for cancelling before the renewal date if you do not want to be charged again. If you lose access to a Discord server, transfer ownership, remove the bot, stop using paid features, or no longer need the service, you must still cancel the subscription through the available billing flow or by contacting support before renewal.

5. Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, reversal, or unauthorized-payment claim, we may suspend the related Paid Services, account access, server access, premium status, or custom bot access while the dispute is reviewed.

Fraudulent or abusive disputes may result in termination and loss of eligibility for future refunds, credits, or service.

6. How to Request a Refund

To request a refund, contact [email protected] or open a ticket in our Discord support server at https://discord.gg/discortics.

Include:

The Discord user ID and server ID related to the purchase.
The transaction, invoice, order, or subscription identifier if available.
The purchase date.
The reason for the refund request.
Any supporting screenshots or billing details requested by support.

We may ask for additional information to verify ownership, prevent fraud, or investigate the request. Submitting a request does not guarantee approval.

7. Credits Instead of Refunds

Where appropriate, we may offer account credit, service credit, plan extension, or replacement service instead of a monetary refund. Credits have no cash value and may expire if not used within the period stated when issued.

8. Contact

For questions about this Refund Policy, contact [email protected] or our Discord support server at https://discord.gg/discortics.