Someone opens a ticket, pings the support team, and waits. Everyone assumes someone else has it. Then the first reply is "how can I help?" because there's no context in the ticket either.
Discortics includes intake questions, support hours and ratings for free. Here's how that compares with Ticket Tool's free and paid plans.
TL;DR
- Ratings without paying: 1–5 star staff ratings are free on Discortics; Ticket Tool wants $5/month for them.
- More room to route: 5 panels with 5 options each, versus Ticket Tool's free 3 panels and 5 categories.
- No 3 AM dead channels: free support hours pause new tickets when your team is offline.
- No ad on your panel: no forced
Powered by ticket-tool.appfooter. Inactivity auto-close is Prime and Custom only.
What you get before you pay anything
Ticket Tool is one of Discord's best-known support bots, serving millions of communities, and its free plan covers basic panels and transcripts. But panel footer removal, 1–5 star satisfaction ratings and wait-based auto-close workflows live on its paid Community ($5/month) and Pro ($12/month) plans.
| Feature | Ticket Tool (Free) | Discortics (Public — Free) | Discortics (Prime / Custom) |
|---|---|---|---|
| Ticket panels per server | 3 panels | 5 panels | 10 / 25 panels |
| Categories / options | 5 categories total | 5 options per panel (25 total) | 10 / 25 per panel |
| Pre-open intake questions | Up to 5 questions | Up to 5 modal questions | Up to 5 modal questions |
| 1–5 star staff CSAT ratings | ❌ Paid ($5/mo Community) | ✅ Included free | ✅ Included |
| Support hours schedule | ❌ Not included | ✅ Timezone schedule + block | ✅ Schedule + outside-hours notice |
| Panel branding | Forced Powered by ticket-tool.app footer | ✅ Clean message layout | ✅ Custom bot identity on Custom |
| Claim, assign, move, rename & transcripts | ✅ Included | ✅ Included | ✅ Included |
| Inactivity auto-close | ❌ Paid flow wait nodes | — | ✅ Counts support hours only |
| One-click interview tickets from Applications | ❌ Separate bot needed | ✅ Native Applications link | ✅ Included |
Stop opening tickets nobody can answer
With Discortics Tickets, set your team's active days, hours and timezone for free. Outside those hours, new tickets are paused. Prime and Custom can accept them with an automatic outside-hours notice instead. Existing tickets stay open either way.
Ask the first questions up front
Every option can ask up to 5 questions in a modal before the private channel even exists. Trade ID, the scammer's username, a screenshot link. Your mod opens the ticket and already has the case, not a greeting to answer.
And you get room to route it properly: 5 panels with up to 5 options each, so ban appeals, partnerships, bug reports and billing don't all pile into one "General Support" queue. Ticket Tool's free plan stops at 3 panels and 5 categories total.
Make ownership visible
Claims, assignments, moves, renames and transcripts are free on both bots, which is good. The difference is what happens after close. Discortics asks the member for a 1–5 star rating and tracks per-staff averages, also free. You'll finally know which helper quietly carries the queue and which one closes tickets without a word.
No ad on your panel
On Ticket Tool's free tier, your panel carries a "Powered by ticket-tool.app" footer until you pay $5 a month. Discortics panels use the full embed and Discord Components V2 builder for free: sections, thumbnails, link buttons, dropdowns, button rows. It looks like your server, not someone else's billboard.
One bot for the whole staff desk
Support never lives alone. Reviewing a staff application in Applications? Hit Create ticket on the submission card and you have a private interview channel with the applicant. Handling a rule report? Pull the member's history with /cases from Moderation without switching bots.
Need inactivity auto-close? That's Prime and Custom, and it only counts support hours, so a ticket opened Friday night doesn't die over the weekend. See Premium & Custom plans, and ask about a switching discount if you pay for Ticket Tool today.
Set up your support hours
Set your support hours and an intake form with the Tickets setup guide. Try opening a ticket yourself to check what a member sees.
Competitor references were checked on November 11, 2026. Features and pricing can change.