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Tickets

Create private support channels where members can contact the right staff team.

5 min readUpdated Sep 1, 2026

Tickets gives each member a private channel for support, reports, appeals, billing, or another request your staff handles.

A member chooses an option from a public panel. Discortics creates a private channel, gives the right people access, and posts the instructions for that ticket type.

Before you begin

  • Create a public channel for the ticket panel.
  • Create a private Discord category for new ticket channels.
  • Staff need Administrator to configure panels.
  • Discortics needs View Channel, Send Messages, Embed Links, and Manage Channels.
  • Keep the Discortics role high enough to manage the ticket category and its channels.

Create your first ticket panel

Start with one General Support option. Add more ticket types after the first one works.

Create a panel from the DashboardBuild the panel, option, and public message in one editor.
  1. Open Dashboard → Tickets.
  2. Select Create panel.
  3. Name it Support and choose the public panel channel.
  4. Build the public message and add a ticket action for General Support.
  5. Open the default General Support option.
  6. Select the private ticket category and your support role.
  7. Save the panel.
  8. Select Send and open a test ticket.

[Insert screenshot here]

The deployed General Support panel and its successful status

Create a panel with /ticket settingsUse the interactive panel inside Discord.
  1. Run /ticket settings.
  2. Select Create New Panel.
  3. Choose the public channel and display mode.
  4. Select Embed and use the default ticket message.
  5. Open Options, then choose General Support.
  6. Select the private ticket category and your support role.
  7. Enable the option and panel.
  8. Select Send and open a test ticket.

Discord saves each panel change immediately.

[Insert screenshot here]

The deployed General Support panel in Discord

What happens when a member opens a ticket

  1. The member selects a button or dropdown option on the panel.
  2. Discortics creates a private text channel.
  3. The member, manager roles, and any additional users receive access.
  4. Discortics posts the welcome message and ticket controls.
  5. Staff can claim, assign, close, reopen, transcribe, or delete the ticket.

If Require Claim Before Entry is enabled, the member receives access only after a staff member claims or assigns the ticket.

Ticket limits

ResourcePublicPrimeCustom
Panels per server2515
Options per panel2510
Ping roles per option3715
Manager roles per option3715
Auto-added users per option3715

Prime and Custom use the same ticket features as Public with higher limits.

Continue setting up Tickets

  • Panels explains the public message, channel, display mode, and deployment status.
  • Options explains categories, staff access, naming, welcome messages, and claim rules.
  • Managing tickets explains opening, claiming, assigning, closing, transcripts, deletion, and command permissions.

Frequently asked questions

Why can I not send the panel?

Make sure the panel is enabled, has a public channel, and contains at least one enabled option. On the Dashboard, add at least one message block, connect every ticket action to an option, and save pending changes before using Send.

Why can a member not open another ticket?

Ticket limits are checked per option. When Allow Simultaneous Tickets is disabled, a member can have one open ticket from that option. When enabled, the limit is two.

What happens if I delete a panel?

Existing ticket channels remain, but actions that need the deleted option settings may stop working. Disable the panel when you only want to stop new tickets.