Tickets

A member picks an option on a public panel, and Discortics opens a private channel with the right staff.

Before you begin

  • You need Administrator to configure panels.
  • Create a public channel for the panel and a private category for tickets.
  • Discortics needs View Channel, Send Messages, Embed Links, and Manage Channels.
  • Keep the Discortics role high enough to manage the ticket category and its channels.

Create your first panel

Start with one General Support option. Add more after it works.

Create a panel from the Dashboard
  1. Open Dashboard → Tickets.
  2. Select Create panel.
  3. Name it Support and choose the public channel.
  4. Build the message and add a ticket action for General Support.
  5. Open the General Support option.
  6. Select the private category and your support role.
  7. Save the panel.
  8. Select Send and open a test ticket.

[Insert screenshot here]

The deployed General Support panel and its status

Create a panel in Discord
  1. Run /ticket settings.
  2. Select Create New Panel.
  3. Choose the public channel and display mode.
  4. Select Embed and use the default message.
  5. Open Options and choose General Support.
  6. Select the private category and your support role.
  7. Enable the option and panel.
  8. Select Send and open a test ticket.

[Insert screenshot here]

The deployed General Support panel in Discord

Ticket limits

ResourcePublicPrimeCustom
Panels per server51025
Options per panel51025
Ping roles per option3715
Manager roles per option3715
Auto-added users per option3715

A member can have one open ticket per option, or two if Allow Simultaneous Tickets is on.

Next steps

  • Panels: the public message, channel, and display mode.
  • Options: categories, staff access, welcome messages, and claim rules.
  • Managing tickets: claiming, closing, transcripts, and commands.

Troubleshooting

The panel won't send. Check that the panel is enabled, has a channel, and has at least one enabled option. On the Dashboard, add a message block, connect every ticket action to an option, and save first.

A member can't open another ticket. They've reached the limit for that option. Close their current ticket, or turn on Allow Simultaneous Tickets.

I want to stop new tickets. Disable the panel. If you delete a panel, its existing tickets stay, but their actions may stop working.

Prefer one-line commands? See Direct Commands.